Frequently Asked Questions
Planning a wedding can bring up a whole lot of questions and often leave you in a panic of wondering what details you might have missed. Since we love you, we care for you and we don’t want you pulling your hair out with frustration, we have compiled a lovely, list of Frequently Asked Questions.
Don’t see your question below or need additional information? Please contact us!
What are your general rates?
Our season is now year long. We have 3 tiers of pricing: Peak, Mid, and Low season. The rates vary depending on the time of year and day of the week. Please contact us for a quote.
Look at our PRICING GUIDE: The Water Oasis PRICING GUIDE
Do you offer discounted rates?
Yes. Rates are lowered for the “low” season months of November/December and January – March. Weekday events are also priced at lower rates.
What is included in the venue rental?
We also offer a great planning and information guide called the Oasis Extras. It is filled with information regarding measurements of our ceremony areas, reception space, property layout and so much more. Best part, it’s all included in your rental price!
Are there any additional services or items available to rent?
We don’t offer any additional services on-site or in-house. BUT, we have a great team of Preferred Vendors that we can refer you to!
How many people can the venue accommodate?
May I choose my event layout?
How much time do I get on the property once I have booked?
Rehearsals are held on the Thursday immediately before your event date. The day of the event, you will have access to the venue starting at 10am and ending at 10pm. Then 1 additional hour for clean up, bringing the day to a close at 11pm.
May we schedule a private planning session to show family & vendors?
If you would prefer an unassisted site visit (no Venue Manger present), we ask for (3) three days notice to be sure the venue is open (no events or construction). We offer a (1) one hour time frame for unassisted visits with no restrictions/limits to the number of visits you can make.
An assisted site visit is offered with your paid venue fee. It is (1) one hour long and in addition to the included (1) one hour Final Walk Through visit
Will anyone be on the property the day-of my Event for questions?
The event manager will be available by phone for any emergency questions. We have a morning team that will be preparing your layout and are usually done by 10 am. An assigned Venue Manager will be On-site for the duration of your event, and remain on site until the end of the night to close up the venue.
Is there onsite parking?
Yes! And our Parking lot is full PAVED with ADA parking spots! In fact, we provide complimentary parking for up to 115 cars.
You may also look at Shuttle services that are available to rent in the form of a trolley, bus, or vans.
How many restrooms are available?
Are you ADA - handicapped accessible?
Yes. We have 3 handicap parking spots in the parking lot, 2 which are closest to the Salons, and 1 by the guest entrance.
All of our bathrooms (including the Salons) are ADA accessible. Almost every accessible area on the property is paved with the exceptions of the Countryside Meadows and Shady Grove.
Are there dressing quarters for the wedding party?
Do you have a list of “preferred” vendors?
YES! We will provide you with a list of our favorite vendors and you can also find out more information about them on our Feature Friday blog. Just search for the specific vendor name here. Some of the perks you can enjoy with our Preferred Vendors are: site knowledge, discounts, and complete and total reliability.
What type of kitchen services are provided for caterers?
We have a catering prep area behind the Salons that is covered and has ample space for caterers to set up and prepare you meal. All of our Preferred Caterers are familiar with our set up and know the venue Rules & Regulations. If you decide on a caterer off list, we will go over these details with them and a fee will be applied.
Do I need to provide liability insurance?
Do you provide security?
Our Venue Manger is on site to monitor the venue for things like: no smoking (we are a smoke free venue as of 2022), children are monitored by adult supervision near the water and gardens, no outside alcohol is consumed by guests in parking lot, and general venue concerns and safety issues.
Is there a noise ordinance in place? If so, what are the restrictions?
Yes. Due to the fact that we are an outdoor venue, the decibel limit set per the county, is 90 decibels (which is pretty loud). Most DJ’s stay within an 85 – 95 decibel range. Subwoofers are not allowed.
Our time for last dance is 9:30 pm, which gives you enough time to prepare for your grand exit and have guests depart by 10 pm.
Do you have a weather contingency plan?
In the case of rain, we have our Pavilion you can use for ceremony and reception. We have the installed drop down side walls to keep out wind, rain, and the cold. We also have the propane heaters overhead and the fireplace. This will keep you toasty warm inside.
If it’s HOT – we do provide an outdoor misting station, in addition to the fans installed in the Pavilion and additional fans in the Pavilion for your use.
What happens in the case of a postponement/cancellation?
For a postponement, we try to our best to work with clients in these circumstances. We can attempt to find an alternative date within the same year or postpone to the following year. The venue fees already paid being able to transfer or not will depend on whether the current date can be secured for another wedding/event.
In the event of a cancellation, we will determine if a refund is available. The determination is dependent on the amount of deposit, when the cancellation happens (how far out from the wedding date) and IF the date can be secured for another wedding/event.
How much is the deposit and when is it due?
When is the final payment due?
Final payment is due 2 months (8 weeks) weeks prior to the event date.